Cancellation/ Refund Policy
If you would like to cancel your scheduled class please contact us by going HERE >>
We get it—life happens and sometimes things come up that you can't avoid. If you find yourself with a conflict for a course you’re already signed up for, we’ll do our best to work with you and make the necessary adjustments to get you scheduled for a future course.
Below is our "Course Cancellation and Registration Change Policy"
Instructor Led Courses
Full refund up to 1 week prior to your scheduled class.
100% refund within 1 week of scheduled course, minus a $50 administrative fee per student affected.
Heartcode/ Blended Learning Courses
Full refund up to 1 week prior to your scheduled class.
50% refund within 1 week of scheduled course.
No Refunds will be given for students who cancel within 24 hours of their scheduled course or are a "no show" for class.
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SPARK CPR is not responsible for login or technical issues with American Heart Association online courses.
We reserve the right to cancel a class due to emergencies or other extenuating circumstances. If a course is canceled, students will be allowed to reschedule to another course at no cost, or will be issued a full refund.
Every effort will be made to send certification cards within 2 business days after the end of the course, however please allow for 30 business days to receive your card.
it is the American Heart Association's policy to allow for 30 days for a course completion card to be issued.
Students who do not pass the course per American Heart Association standard will be required to pay for, and register for a future course if they wish to become certified.
Students will be given the opportunity for remediation and continued instruction/ coaching, however if the instructor deems the student incompetent due to failing the skills session and/or the written test after remediation is given, the student will NOT receive an AHA completion card.
CPR Academy
Strict NO REFUND due to the course being 100% virtual.
Product Return Policy
Prior to returning a product, please contact sparkcpr.com's Customer Service Department at [email protected] to obtain a return merchandise authorization (“RMA”) number. This will help us expedite your return and allow us to give you the proper credit. Once you have received your RMA number please follow the return policy guidelines below.
Subject to the guidelines below, sparkcpr.com will accept returns and rectify the error at no cost to you if: (i) you received an expired product; or (ii) sparkcpr.com makes an error in fulfilling or shipping your order.
Please follow the return policy guidelines below:
Non-returnable Items Include:
A product that is “buy to order.”
Items listed as “non-returnable.”
Items that have been marked or engraved.
Items returned with broken or opened packaging or seals or product not in original packaging.
Any sterile product that has been opened or items determined by sparkcpr.com not to be in resalable condition.
Product that is more than 30 days older than the shipment date.
Recertified equipment.
Items with missing or used accessories (i.e. batteries, pads, kit components).
Return Policy Guidelines:
Items returned within 7 days of the shipment date will not be subject to a restocking fee.
Items returned 8-30 days from the shipment date will be subject to a restocking fee.
Items older than 31 days from the shipment date will not be accepted in our warehouse and will be returned to the customer at customer’s expense.
Customer must request an RMA number from sparkcpr.com within the allotted return window. Please write the RMA number clearly on the package label.
Enclose a copy of the original invoice or the packing list in the box.
Send the package freight prepaid. Please reference the RMA to locate the return address.
Returns must be received by sparkcpr.com within 15 days of issuance of RMA number.
Items received without an RMA number will not be eligible for credit.
REFUND FOR DIGITAL TRAINING PRODUCTS
Online or virtual training courses are not subject to a refund. All sales are final.
CLAIMS
All claims for damage occurring in transit must be made upon receipt of goods by the customer directly to the carrier and documented with photos. Please save all boxes and packing material. All shipment errors must be reported immediately upon receipt to sparkcpr.com’s Customer Service.
SPARK CPR reserves the right to override this policy at anytime in the event of a discrepancy.
